As
one of Teralight, Ltd.'s Global Exchange Business Services
(GEBS™), MINDBRIDGE™
is a full suite of Business Process Outsourcing (BPO)
services.
MINDBRIDGE™ is the preferred
choice for businesses requiring customer care management
services and back office processes in the banking/financial
services, insurance, retail, technology, telecom and
travel market sectors. These services and processes
include customer care, technical support, data conversion,
as well as, collections, telesales, transaction processing
and other value added business operations.
The BPO industry continues to be one the most challenging
market sectors, requiring expert communication and execution
to plan capabilities. MINDBRIDGE™
exceeds these challenges by ensuring exceptional client
experience through world-class talent, strong management
focus, dedicated business units and a strong financial
platform. We provide solutions only for BPO services
and ensure customer confidentiality.
The spectrum of services and programs MINDBRIDGE™
includes:
-
Customer Service
- Booking
and Reservations
- Service
Activations
- Technical
Support
- Claim
Specialization
- Payroll
Processing
- Order
Fulfillment
- Customer
Satisfaction
- Surveys
- Billing
- Account
Verification
- Information
Validation
- Liability
Processing
- Accounts
Payable
- Accounts
Receivable
- Skip
Tracing
-
Complete Query Resolution
- Knowledge
Base Management
- Data
Entry
- Telemarketing/Telesales
- Loyalty
Programs
- Logistics
Management
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